By purchasing maintenance on your licenses, you are making a wise choice in the protection of your software investment. G&Z Systems is a Computer Associates Enterprise Solution Partner as well as an Enterprise Channel Partner and has been working with MLink since the mid 1980s. We have been working with CA's family of Unicenter and other systems management solutions since 1996!

While under current annual maintenance with G&Z Systems for your CA licensed products, except Distribulink, you are entitled to any updates and/or bug fixes that are normally provided by Computer Associates ("CA") to its direct maintenance customers. G&Z Systems will also be your Level 1 support provider. This means that G&Z will take your call regarding suspected bugs in the software, and provide eligible fixes or work-arounds. Should a technical issue arise that requires CA Level 2 support, G&Z will submit such issues to CA on your behalf and act as your liaison to CA to seek an expedited solution.

G&Z's technical team will also be available to you for disaster recovery, training, consulting, custom scripting and programming, and integration work at a preferred rate. G&Z produced product enhancements will also be offered to maintenance current customers at special pricing.

Licenses that are under current maintenance are also eligible for specially reduced rates for platform changes. This provides substantial savings over the cost of purchasing new licenses for the new platform.

Maintenance for G&Z developed products and technology, plus any other non-CA products, as well as CA products for which CA maintenance is not readily available, follows a similar path except that G&Z may be the sole source maintenance provider.

Additionally, as a preferred customer, you will have access to special product specific gateways on our website, which will not be available to non-maintenance customers. These gateways will contain informational files, as well as program and patch files when appropriate.

Maintenance for your licenses will be billed by G&Z Systems, Inc., and a renewal notice will be sent to you approximately 60 days prior to the expiration of your maintenance agreement. If you do not receive your notice please give us a call at (914) 345-5600 or email us at info@g-and-z.com so that your maintenance coverage does not lapse.

We look forward to working with your company.